One of the leading e-commerce home goods companies, Pepperfry has collaborated with FarEye to shorten and improve last-mile delivery, especially for oversized deliveries that require installation. For this, reportedly, a two-person crew will be assigned to each delivery for installation. It will also offer flexibility in scheduling delivery and installation appointments, thereby allowing a simple returns process. According to Piyush Agarwal, Head of Supply Chain, Pepperfry, “We’re looking forward to continuing to refine our last-mile strategy, and add a level of intelligence and automation that will reduce manual processes and costs, leading to customer satisfaction.”
Reports suggest, Pepperfry will be using FarEye’s last-mile delivery solution to track and returns module. It is expected to provide real-time visibility throughout the delivery journey. This will also avoid delays and disruptions, thereby allowing every delivery on time. The returns module will aim to make returns and exchanges seamless through a branded self-service interface for a holistic postpurchase experience. All this will further promote a branded, differentiated customer experience throughout the pre and post-purchase process.
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